Loubon Exclusive Gift Baskets :: TERMS AND CONDITIONS


You can place an order via our website, telephone, email or fax.
Telephone: (604) 583-9355
Toll Free: 1 800-615-8333
Email: gift@loubon.com

ORDERING INFORMATION - Policies & Procedures
Please take the time to read our policies and procedures before placing an order. If you have further questions of need clarification on any of our procedures please call our customer care rep. at 1 800 615-8333

Order can be placed by choosing one of the following options:
By calling our order desk toll free at 1 800 615-8333 between 9:30 A.M. to 5:00 P.M.(PST) By Fax at (604) 583-9611 This method is convenient when there are several delivery addresses. Faxing the information also reduces the probability of errors in processing the order. By email at gifts@loubon.com
Directly from our secure website. Just make your selections and add to your shopping basket, remember to fill in as much information as possible on the order from, insufficient information will delay your order.
Please note same day deliveries may be accommodated depending on our daily volumes. If you wish to place an order for same day please do so by phone by 9:00 A.M. (PST).
PRODUCTS SUBSTITUTES: We strive to give you and your recipient exactly what you see on our website or in our product brochure. There may be times when certain products are not available, WE RESERVE THE RIGHT TO SUBSTITUTE PRODUCTS IN A GIFT BASKET FOR OTHERS WITH EQUAL OR GREATER VALUE.

Fresh baked cookie baskets and fruit baskets are for local delivery only. Fruit baskets may vary in appearance depending on what types of fresh fruits are available. We choose only fruits that are plump, ripe and ready for consumption. Delivered fruit baskets are nonrefundable.

ALCOHOL:We can add alcohol to any gift basket being purchased by an adult 21 years and older. We do not ship alcohol to other provinces or to the USA.
Standard ground shipping of wine within certain areas BC. from October to March sometimes may not be available due to weather conditions.
SHIPPING TO USA: Direct shipping to the USA of any food gift baskets are sent by air there is no ground service available by Fedex or DHL.

RETURNS / REFUNDS: There are no returns on food gift baskets and fresh fruit gift baskets. All food item are inspected prior to including in the gift basket. We ensure that all products are fresh and are properly labelled listing all ingredients.
Fruits are chosen when they are ready for consumption. To ensure freshness all fruit gift baskets are assembled on the same day delivery is scheduled.

DAMAGED PRODUCTS: All gift baskets and other gift products are inspected for quality before leaving our premises. Although great care is taken in delivering the products there may be times when a gift would arrive at the recipient in less than perfect condition. We require that all damaged products be reported within 2 days of delivery. Please call 1 800 615-8333 and a customer care representative would be happy to assist you. Please not for any item returned for any reason, the delivery cost is no refundable.

SHIPPING/DELIVERY: Orders placed 3:00P.M. (PST) would be processed and shipped the next business day. After 3:00 P.M. orders are processed may take 2 business days. Local delivery within the metro Vancouver and surrounding areas, like Surrey, Burnaby, Richmond, Coquitlam, Cloverdale, Guildford, New Westminster, Langley, and White Rock are available 7 days a week with the exception of Canadian statutory holidays.

All Local deliveries are $10.00 flat rate. Out of town packages e.g to other Canadian provinces, and the USA are shipped by Fedex or DHL and subject to the shipper's rate and delivery times.

CHRISTMAS ORDERS: if your order is being shipped to another province, please allow at least 4 business days for processing in addition to the required transit times. Please specify special request for express delivery at the time of order. If this is not specified we will assume you prefer standard service.


SPECIAL ORDERS: Large corporate orders and custom orders are subject to longer processing times and would be discussed and agreed upon prior to processing the order.


RUSH ORDERS: We can certainly accommodate rush orders however it would be subject to an additional 10.00 Fee plus the regular delivery charge.


EXTRA DISCOUNTS: If you have any gift certificates, promotional coupons, corporate discount, or group discounts. Please be sure to clarify when placing your order, doing so would ensure accurate billing.


WORLDWIDE DELIVERY SERVICE: We are pleased to offer our services not only in Canada and USA but now in many other parts of the world as well. Most worldwide delivery services are within 2 to 7 business days depending on the country.


No more hassle with customs and international boarders. We take of the whole process for you. So whether you need multiple gift baskets sent to your international business clients or one basket to a friend or family abroad, we are here to help.


Australia Gift Baskets
Adelaide, Brisbane, Broome, Canberra, Darwin, Hobart, Melbourne, Perth, Sand Ingham, Sidney.

Canada Gift Baskets
Alberta, British Columbia, Manitoba, New Brunswick, New Foundland/Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon Territory.

Europe Gift Baskets
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxemburg, Norway, Portugal, Republic of Ireland, Spain, Sweden, Switzerland.

Israel Gift Baskets
Beit Shemesh, Efrat, Gush Etzion, Jerusalem, Ramat Beit Shemesh, Ramot, Telzstone.

New Zealand Gift Baskets
Auckland City, Christchurch, Dunedin, Hamilton, Lower Hutt, Manukau, North Shore, Tauranga, Waitakere, Willington City.

Puerto Rico Gift Baskets
Brazil Gift Baskets

United Kingdom Gift Baskets
England, Northern Ireland, Scotland, Wales

United States (USA) Gift Baskets
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District Of Columbia (Washington DC), Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.


British Columbia Gift Baskets Delivery service covers:
Armstrong, Agassiz, Courtenay, Campbell River, Coombs, Creston, Cash Creek, Comox, Duncan, Fernie, Fort St. John, Golden, Grand Forks, Garibaldi, Hope, Kelowna, Lumby, Nanaimo, Osoyoos, Penticton, Pemberton, Port Alberni, Prince George, Peachland, Qualicum, Beach, Squamish, Summerland, Terrace, Victoria, Lady smith, Port Alberni, Parksville, Courtenay, Whistler, West Bank and many other small towns.


Vancouver Gift Baskets local area Delivery service includes:
Abbotsford, Burnaby, Chilliwack, Cloverdale, Coquitlam, Delta, Fort Langley, Langley, Ladner, Hope, Mission, Maple Ridge, North Vancouver, Port Coquitlam, Pitt Meadows, Richmond, Surrey, Vancouver downtown, West Vancouver, White Rock and surrounding areas.