Terms and Conditions. Placing an Order
You can place an order via our website, phone or email.
TO ORDER BY
Telephone: +1 (506) 808-0677
Toll Free: 1 (800) 615-8333
Email: info@loubon.com
ORDERING INFORMATION – Policies & Procedures
Please take a moment to review our policies and procedures before placing your order. If you have further questions or need clarification on any of our procedures, please call our customer care representative at 1 (800) 615-8333.
ORDERING: Orders can be placed by choosing one of the following options: On our secure website. Include as much information as possible on the order form; insufficient information may delay your order.
Please note that same-day deliveries may be accommodated depending on our daily volumes. If you wish to place an order for same day, please do so by phone by 9:30 A.M. (EST).
By calling our order desk toll-free at 1 (800) 615-8333 between 9:30 A.M. – 5:00 P.M. (EST).
By email at info@loubon.com. This method is convenient when there are multiple delivery addresses. Emailing the order information reduces the probability of processing errors. Our email: info@loubon.com.
PRODUCTS SUBSTITUTES: We strive to give you and your recipient exactly what you see on our website or in our product brochure. There may be times when certain products are not available. WE RESERVE THE RIGHT TO SUBSTITUTE PRODUCTS IN A GIFT BASKET FOR OTHERS WITH EQUAL OR GREATER VALUE.
FRESH BAKED COOKIES & FRUIT BASKETS
Fresh-baked cookie baskets and fruit baskets are for local delivery only. Fruit baskets may vary in appearance depending on what types of fresh fruits are available. We choose only fruits that are plump, ripe and ready for consumption. Delivered fruit baskets are non-refundable.
ALCOHOL: We can purchase and add wine to any gift basket ordered by an adult 21 years or older. We do not stock or ship alcohol to other provinces or to the USA.
Due to the risk of freezing, liquids are not included in gift baskets shipped from October 15 to May 15.
RETURNS / REFUNDS: Please note that returns are not accepted on food gift baskets and fresh fruit gift baskets. All food items are inspected before being included in the gift basket. We ensure that all products are fresh and are properly labelled, listing all ingredients.
Fruits are chosen when they are ready for consumption. To ensure freshness, all fruit gift baskets are assembled on the same day delivery is scheduled and are ONLY available for local delivery.
DAMAGED PRODUCTS: All gift baskets and other gift products are inspected for quality before leaving our premises. Although great care is taken in delivering the products, there may be times when a gift would arrive at the recipient in less-than-perfect condition. We require that all damaged products be reported within 2 days of delivery. Please call 1 (800) 615-8333, and a customer care representative would be happy to assist you. Please note that for any item returned for any reason, the delivery cost is non-refundable.
SHIPPING/DELIVERY: Orders placed after 3:00 P.M. (EST) will be processed and shipped the next business day. Local delivery: All Local deliveries are $15.00 flat rate. Out of town/other Canadian provinces are shipped by courier and subject to the shipper’s rate and delivery times.
CHRISTMAS ORDERS: Please allow at least 4 business days for processing in addition to the required transit times, for out-of-town/out-of-province deliveries. Please specify any special requests for express delivery when placing the order. Otherwise, all gift baskets are shipped using standard service.
SPECIAL ORDERS: Large corporate orders and custom orders are subject to longer processing times and would be discussed and agreed upon receipt of the order.
RUSH ORDERS: We can certainly accommodate rush orders; however, it is subject to an additional $15.00 Fee plus the regular delivery charge.
EXTRA DISCOUNTS: For any gift cards, promotional coupons, corporate discounts, or group discounts, please advise when placing your order; doing so ensures accurate billing.
Canada Gift Basket Deliveries
Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland/Labrador, Northwest Territories, Nova Scotia, Ontario, Prince Edward Island, Quebec, and Saskatchewan.
New Brunswick Gift Baskets Delivery service covers:
Edmundston, Saint Basile, Madawaska, Saint Jacques, Verret, Lac Baker, Baker Brook, St. Hilaire, St. Joseph, Riviere Verte, Grand Falls, Plaster Rock, Perth Andover.